In order to keep the quality of the product and personalization: - avoid rubbing it against rough or sharp surfaces; - avoid getting it wet; - avoid contact with perfumes, oils and other chemicals.
Although our jewelry are made with stainless steel, we recommend to not use it in water (showering, swimming pools, in the ocean, etc). Also avoid using hand sanitizer, perfume and beauty products (skin care, makeup, etc) directly on the jewelry and avoid extreme sunlight and temperatures.
To clean it use a soft cloth and keep it in the box or pouch when not in use.
Shipping & Returns
Our normal processing time is 1-3 days for orders placed during business days (Monday to Friday, excluding holidays). Orders placed after business hours on Friday, over a weekend or on a holiday may take up to 72 hours to process. During special events, order processing may take up to 7 working days.
Once your order has shipped, your tracking information will be sent to the email you gave us at checkout. Please allow up to 48 hours for your tracking information to update.
We ship our products to nearly everywhere around the world, with a few exceptions
Afghanistan, Åland Islands, Albania, Algeria, Anguilla, Antigua & Barbuda, Armenia, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Eritrea, Eswatini, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Indonesia, Iraq, Isle of Man, Israel, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mayotte, Mongolia, Montserrat, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain (5 of 52 provinces), Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, United Kingdom (1 of 5 regions), Uzbekistan, Vanuatu, Vatican City, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Unfortunately and since ours products are all customized we cannot accept returns. But if you have any problem with your items, please contact us at firstname.lastname@example.org
At this moment, we only accept Apple Pay, credit card, Klarna.
We also accept Multibanco and Mb Way (only for Portugal)
We know accepting payments with Klarna.
Kindly note that we work hard to get your order ready to ship as soon as possible, so we may not be able to cancel your order upon request.
Please email us at email@example.com to check if it’s still possible.