Terms of service

TERMS & CONDITIONS

 

1. PURPOSE

The present Terms & Conditions (together with the Privacy and Cookie Policy) establish the conditions that determine the use of this website and regulate the conditions of the product purchase process in it, being accessible at all times on the website.

Blossom-U invites you to carefully read the content of the Terms & Conditions, of the Privacy and Cookie Policy before using the website.

To place an order on the website you must be at least 18 (eighteen) years old or, if you are a minor, have the authorization of your parents or legal representatives to hire under legal terms. When you use this website, you declare that you fulfil these conditions.

The present Terms & Conditions may be changed at any time, and in this situation, we will post on the website an updated version. The use of the website as well as the realization of any order, after Blossom-U has published a new version of the Terms & Conditions, will be subject to the version of the Terms and Conditions in force, which must be expressly accepted prior to the submission of the order.

 

The following Terms & Conditions regulate the sale of the products presented on the website by:

 

- Liliana Gama, hereinafter identified on the website by the brand “Blossom-U”

- Headquarters: Rua Combatentes da Grande Guerra, 133, loja 11

- VAT Number: 236093584

- E-mail: hello@blossom-u.net

- Website: www.blossom-u.net

-  +351 910276392 (chamada para rede nacional móvel)

By registering on the website, you must ensure that the mandatory information provided is correct and complete. We request that you inform Blossom-U of changes in your identification data, such as postal address, email address, and other contact details, by updating your personal information on the website without delay.

 

The website allows you to make a purchase through the "Buy as a Guest" feature not being necessary for this purpose to register. Either way you should ensure that the mandatory information provided is correct and complete. Only personal data strictly necessary to execute your request are requested, which will only be used for this purpose.

 

By using the website, you are bound not to make false or fraudulent orders, and Blossom-U may, if it considers that an order of this nature has been carried out, proceed cancel it and inform the competent authorities.

 

1. CELEBRATION OF THE CONTRACT

To order one or more products available on the website, you must follow the following procedures:

• Choose the product on the Blossom-U website;
• Customize the product the way you like;
• Add the product to the "Cart";
• Then, click on "Checkout";
• You may proceed with the Purchase, as a Guest or by creating an account ("New Customer") or, if you already have an account, by logging in with your email address and password. 

 

(I) Buy as a Guest

• If you choose to "Buy as a Guest", you will have to complete a form, which should include the following information:
• First and last name;
• Address;
• Phone number;
• Email address;
• Invoice address;
• VAT number (optional).

 

(II) New Customer Registration

• If you choose to register as a "New Customer", you will have to complete a form which should include the following information:
• First and last name;
• Email address;
• Password;

 

Once you have filled out the form with all the above information, you must select the Method of Delivery of the product. You should then choose one of the Payment Methods available. Finally, you should click on "Continue to Payment".

In order to "Confirm Payment".

Once the order is finished, Blossom-U will send you an "Order Confirmation" email. This email is a mere automated proof, which means that we have received your order and in which is sent to you information about the number and date of the order, method of delivery and payment, delivery and invoice address, product price, shipping cost, product identification and its basic characteristics.

Always make sure to review your purchase before clicking "Confirm Payment". Before clicking on "Confirm Payment" you have the possibility to edit any information you entered, such as the shipping or invoice address, payment information, or to add, change or remove products in the "Cart".

You can always access your purchase history, which contains information on number, date and order status, product identification and its basic characteristics, respective price and shipping costs, payment method used, selected delivery method and invoice address on the Blossom-U website under "My Account".

The purchase invoice will be sent to your email address.

In case of difficulties with your order, you can always contact Blossom-U through Customer Service - hello@blossom-u.net.

 

 2. PRODUCTS AVAILABILITY 

All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, Blossom-U will inform you of the unavailability and will reimburse you the amount you may have paid, within a maximum period of 30 (thirty) days.

 

 3. PRICES, SHIPPING COSTS AND PROMO CODES

The prices paid for the products you order are those displayed on this website, at the time that the order is placed, including VAT, but excluding shipping costs that will add to the value of the order placed.

Prices can be displayed in the currency of the selected country.

Please note that when changing the country, it is possible that prices and shipping costs change, and prices of the selected country will apply.

The shipping costs will be charged according to the values indicated on the website, calculated, namely, according to the selected shipping method.

You will always be informed, in a clear and concise way, prior to the completion of the order, about the total price of the product, which includes the price, all taxes and charges, additional transport costs, shipping costs or any other costs that may exist.

Blossom-U reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the Order has already been completed.

Promotional codes are codes or words coded as "Discount Coupons" which, for example, may offer you discounts on certain products, in your entire order, or may represent the offer of shipping costs. 

In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when making the payment. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.

 4. PAYMENT

Payments can be made through Apple Pay, Visa, Mastercard, Maestro, MB WAY, Multibanco.

All orders are processed in euros. In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank and not by Blossom-U.

- Visa, Mastercard, Maestro Cards

In order to reduce the risks of unauthorized access, your credit card data will be encrypted using Secure Socket Layer (SSL) protocol and verified by Digicert, as best explained in the Privacy Policy.

If payment is made using a credit card, a pre-authorization will be made to ensure that you have sufficient funds to complete the transaction.

After selecting the credit payment option, you must enter the necessary data of your credit card, namely the cardholder name, the type of credit card, the number, validity and security code of the card and, then click "Confirm Payment".

In case the payment is not authorized, no charge will be made.

Once payment is received, Blossom-U will send you a payment confirmation email named “Blossom-U – Order Confirmed“.

- MB WAY

MB WAY is a digital solution to simplify your payments. When selecting the MB WAY payment method, you will have a mandatory field to confirm your mobile phone number. After confirming the payment you must approve it in the app, choose the card you want to pay with and enter the MB WAY PIN.

 

5. DELIVERY

All products are only available for delivery in Portugal, Spain, Austria, Belgium, Czechia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Slovenia, Switzerland, Denmark, Estonia, Finland, Latvia, Malta, Monaco, Norway, Poland, Slovakia, Sweden, United Kingdom, Canada, United States, Hong Kong SAR, India, Japan, Macao SAR, Malaysia, Philippines, Russia, Singapore, United Arab Emirates, Andorra, Bulgaria, Croatia, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Jersey, Liechtenstein, Moldova, Montenegro, North Macedonia, Romania, Serbia, Turkey, Ukraine, Angola, Cape Verde, Egypt, Guinea-Bissau, Mauritania, Mauritius, Morocco, Mozambique, South Africa, Tunisia, Argentina, Brazil, Chile, Falkland Islands, Peru, Venezuela, Australia, New Zealand, Timor-Leste, Mexico, China, Congo - Brazzaville, Congo - Kinshasa, Equatorial Guinea, Guinea, Kenya, São Tomé & Príncipe, Tanzania, Aruba, Costa Rica, Jamaica, Colombia, Uruguay, Cook Islands.

 

All orders will be delivered to the address that you specified for delivery when you placed your order.

 

Orders will only be sent after confirming the availability of the stock and after the confirmation of the payment, being sent by Blossom-U partner companies, namely CTT, DPD, UPS, DHL, Correos Express, GLS, who will handle the delivery of your order through the respective offices closest to your geographical location.

 

Blossom-U has the following shipping methods:

For orders < 100€ shipping costs will vary depending on the delivery location:

- Portugal (excluding Madeira and Azores) : 5€
   -Madeira and Azores: 8€

- Spain (excluding Balears Province, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife) : 7€

- Belgium, France, Germany, Netherlands: 11€

- Italy, Luxembourg: 16€

 
For orders < 120€ shipping costs will vary depending on the delivery location:

- Brazil: 20€

- United Kingdom, Monaco: 25€

When placing the order, we may ask you to choose the shipping method that you want.

The final value of your order will always indicate clearly and precisely, the supported value of shipping costs.

 

Blossom-U will use its best efforts to comply with the delivery of the order within 1-10 working days in the EU and up to 30 working days outside the EU. For orders outside the EU, Blossom-U do not take responsibility for additional tax and import duties in other foreign countries. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to.

Orders will be shipped only on working days.

If Blossom-U is unable to comply with the deadline for delivery of the order, it will inform you of this situation, granting you the option to continue with the purchase, establishing a new delivery date, or cancel the order, with full refund of amounts paid, within a maximum period of thirty (30) days from the date of knowledge of the unavailability.

 

6. IMPOSSIBILITY OF DELIVERY

In cases where the transportation of your order is carried out by CTT and the order cannot be delivered, by any fact that it is not attributable to Blossom-U or CTT, a notice will be left on your mailbox indicating where and when you can make the withdrawal or you will be contacted, via the e-mail or phone number that you indicated to Blossom-U, to schedule a delivery date.

 

In cases where the transportation of your order is carried by UPS, DHL, Correos Express, DPD, if you are not at the place of delivery at the agreed time, you should contact the carrier to schedule, when possible, a new date.

 7. RIGHT OF FREE TERMINATION

If for any reason you want to return a product, you can do so freely, without any penalty and without justification, within 14 (fourteen) days from the following day in which Blossom-U delivered the order to you directly or to a third party indicated by you, other than the carrier. Exchanges, returns or cancellations of personalized items (according to the consumer's specifications), will not be accepted (DL 24/2014 art 17)

In order to exercise your right of free termination of the contract, you must notify Blossom-U of this intention by means of an unequivocal declaration of termination of the contract, by email to hello@blossom-u.net

 

The return of the order can be done Blossom-U address:

Blossom-U

Rua Combatentes da Grande Guerra, 133, loja 11

3700-088 São João da Madeira, Portugal

 

 

In any case, the return of the order must be made within a maximum period of 14 (fourteen) days from the date on which you notified Blossom-U of its decision to terminate the contract.

Blossom-U won’t cover the Shipping costs.

You must keep and present the receipt of purchase when you return it, keep the product so that it can be returned in the proper conditions of use, not exceeding the handling that is usually admitted in a commercial establishment, intact, labelled and in the original packaging.

 

Blossom-U will refund the amount of the returned product without undue delay and within a maximum period of 14 (fourteen) days from the date Blossom-U receives the returned goods.

Blossom-U makes the reimbursements using the same means of payment that used in the initial transaction, but can, if it so wishes, opt for reimbursement through the attribution of gift cards.

Blossom-U can cancel any order or not accept a confirmed order in case of a technical error and / or an error in the prices or in any data about the products contained on the website at the time of placing an order. Blossom-U will fully refund the amounts paid.

 

8. EXCHANGES & RETURNS

Product exchanges must be made within 14 (fourteen) days from the day in which Blossom-U delivered the product to you directly or to a third party indicated by you. Exchanges or returns of personalized items (according to the consumer's specifications), will not be accepted.

 

You must keep and present the receipt of the purchase when you exchange the product and keep the product so that it can be returned in proper conditions of use, still containing the label, not exceeding the handling that is usually allowed in a commercial establishment, intact and in its original packaging.

 9. RETURNS OF DEFECTIVE PRODUCTS

Blossom-U ensures the guarantee of conformity for goods purchased on the website in accordance with the provisions of Decree-Law No. 67/2003, dated April 8, amended by Decree-Law No. 84/2008 of 21 May.

 

For this, it is necessary that the nonconformity of the product acquired exists at the moment of delivery and manifests itself within a maximum period of two (2) years from the delivery of the product ("Guarantee").

 

Therefore, in case of finding a lack of conformity of the product purchased with the contract, you should, within a maximum and non-extendable period of two (2) months from the date of detection of the lack of conformity, contact Blossom-U, providing the order number, the product details and identifying the nonconformity in question, for the following contacts:

- Email: hello@blossom-u.net

 

The delivery of the product for the purpose of return can be done with the invoice to Blossom-U address:

Blossom-U

Rua Combatentes da Grande Guerra, 133, loja 11

3700-088 São João da Madeira

 

If, after examining the product, Blossom-U verifies that there is a defect or lack of conformity of the purchased product, the customer may choose to request that the goods be replaced free of charge, through repair or replacement, through an appropriate price reduction or through the termination of the contract with full reimbursement of the price. As mentioned, these rights must be exercised within the maximum and non-extendable period of two (2) years from the delivery of the product, under penalty of expiration.

Blossom-U will proceed to repair, deliver a new product or refund, partially or totally, depending on your choice, as soon as possible and always within a maximum period of 30 (thirty) days.

In case of option to terminate the contract, with the concomitant return of the product, you will be refunded the amount paid as the price for the good, as well as the costs of delivery and, if applicable, the costs of return. The refund of the amount will be made for the same payment method that you used in the initial transaction, unless expressly requested otherwise by you. 

Are excluded from the warranty effects or malfunctions resulting from improper use of the products purchased, non-compliance with the indications/instructions accompanying the products or from repairs carried out by unauthorized third parties.

 10. VARIATIONS WHICH SHALL NOT BE CONSIDERED DEFECTS

The products that Blossom-U sells, especially those that are handmade, often have the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and colors, are not considered defects or lack of conformity. Rather, you should expect their presence. Such characteristics are unavoidable and should be accepted as part of the individual product appearance.

 

 11. PERSONALIZED ITEMS

The Customer warrants that it is authorized to use the texts and other elements that are part of the personalization of the products. However, we reserve the right to refuse customization or cancel orders of customized products for failure to comply with these conditions. The customer is solely responsible for the requested customization. We may refuse your personalization or cancel orders of personalized products if we detect that the personalization consists of, or includes inappropriate, third-party or unlawful elements. We do not assume the obligation to verify and do not assume responsibility for the texts or other elements that are part of the personalization created by the users of this service. We do not guarantee the legality of these texts or other elements and, consequently, we do not assume any responsibility for damages and/or losses that may result to any user(s) and/or any other third parties - whether individuals, public or private entities - whether it results directly or indirectly from the use of the customizable articles section or that has any kind of direct or indirect relationship with said products.

 

 12. PROPERTY

All copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the website are at any time owned by Blossom-U or the licensor, so you may only use such material in the manner expressly authorized.

 

This does not prevent you from using the website, to the extent necessary, to copy the information relating to your order.

 

13. CUSTOMER COMMUNICATIONS

The applicable law requires that the information or notifications sent are in writing. By using this website, you agree that the notifications sent by the Blossom-U are sent electronically.

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are in writing. This condition will not affect the rights recognized by law.

In case of doubt about these Terms & Conditions, you can contact Blossom-U through the contact forms available on the website, or by email hello@blossom-u.net

 

Customer service hours are from Monday to Friday from 9:30 AM to 18:00 PM.

 

14. CAMPAIGNS

FREE SHIPPING

Blossom-U offers free worldwide shipping too all orders above 100€ or 120€ (depends of shipping location).

 

 15. LINKS FROM THE WEBSITE

Links to other websites and / or third-party materials referenced on the website are provided solely for the purpose of obtaining information, and Blossom-U does not have any control over the content of these websites or materials and therefore cannot be held responsible for any damages or losses resulting from the use thereof.

 

16. APPLICABLE LAW

All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Portuguese courts.

To such disputes will be applicable, with express resignation to another, the Portuguese law.

 

17. SETTLEMENT OF DISPUTES

In case you have been dissatisfied with the purchase of the product or with the service provided on the Blossom-U website, you may also, without prejudice to the right to submit the dispute to the appraisal and decision of a court to appeal to one of the alternative consumption dispute settlement entities, at or https://webgate.ec.europa.eu/odr

 

The alternative dispute settlement entities currently in existence are as follows:

(i)CIAB - Centro de Informação, Mediação e Arbitragem de Consumo /Tribunal Arbitral de Consumo: http://www.ciab.pt/

(ii) CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo: http://www.arbitragemdeconsumo.org/

(iii) Centro de Informação de Consumo e Arbitragem do Porto: http://www.cicap.pt/